Frequently Asked Questions
Everything you need to know about your Eloria Beauty journey.
Are Eloria Beauty products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and the majority of our collection is vegan-friendly. Please check individual product pages for specific ingredient lists.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy for opened skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a store credit or exchange, even if it has been lightly used.
Do you offer international shipping?
Yes, Eloria Beauty ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your destination.
How can I track my package?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's progress in real-time.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application of any new beauty product.